Cardiff Half Marathon

Below, you can find answers to a number of Frequently Asked Questions relating to the available options and postponement. The options available to entrants, and instructions for proceeding with them (depending on the type of entry you have) can be seen here.

The Run 4 Wales office remains closed because of the Coronavirus lockdown and a reduced staff team are working hard to respond to queries from home.

Please read the FAQs carefully before getting in touch as we have tried to set out responses to as many topics we can foresee arising as possible.

 

How do I secure my entry in the re-scheduled event on 3 October 2021?

You do not need to do anything; your entry has been automatically transferred. We will keep you updated as the event draws closer with all the important event day instructions and information.


Will entries in the Festival of Running (Family Fun Run and Toddler Dash) also be transferred?

Yes, and you don’t need to do anything. They have been automatically transferred.


I cannot attend the event in 2021, can I defer my entry to 2022 instead?

Yes, if you have an ‘Individual’ price type entry. Instructions on how to do so can be seen here. Your 2022 entry will be guaranteed, even if the entry price increases. The event will take place on Sunday 2 October 2022.

If you would like to take up this option, you must complete the deferral transaction by Friday 27 November 2020.

You cannot defer your entry if you registered via an Official Charity, as the space belongs to them (and has a fundraising pledge attached). Please discuss your charity if you cannot attend the new October 2021 date to discuss options.


How do I swap my 2021 entry for a credit note for use against a future R4W event purchase?

If you have an ‘Individual’ price type entry and cannot attend the re-scheduled event, you can opt to claim the amount you paid for your entry as a credit note, redeemable against any future Run 4 Wales event purchase.

If the event you register for in future costs less than your Cardiff Half Marathon entry, you will retain the additional un-used value for another future purchase on a digital voucher. Instructions on taking up this option can be seen here.

This option is only available until Friday 27 November 2020.

You cannot claim a credit note if you registered via an Official Charity, Corporate Package, Official Sponsor, SuperHalfs Series Pass or SuperHalfs Series Charity.


How do I transfer my entry to another runner if I am unable to attend the re-scheduled event?

This will be conducted through our online entry system, ACTIVE. We will waive the usual £5.80 transfer fee. ACTIVE allows you to generate a transfer link that you can share with another runner without sharing any personal or payment information. The new runner will register for the race, paying full price for their entry. Once the registration is complete you will receive a refund.

Please note that for insurance and medical reasons, all transfers must be conducted officially through ACTIVE.

Instructions on how to transfer can be found here. This option will be available until August 2021.


Can I have a refund on my race entry instead?

Sadly, we are not in a position to offer refunds, however we are offering a number of reasonable alternative options to runners, including the option to claim the value of your race entry on a credit note, redeemable against the cost of registration for any future Run 4 Wales event.  All options have been outlined here

We hope that these options will suit the vast majority of runners who will understand our position given current circumstances. Our terms and conditions clearly state that runners will not be entitled to a refund if an event is postponed because of ‘a circumstance beyond the reasonable control of the organisers’ and it is with regret that we have to uphold this condition despite making efforts to protect our runners with an event disruption insurance policy (which does not cover the impact of Coronavirus).

With the COVID-19 crisis ongoing Run 4 Wales and the wider events industry face a fight for survival following an extended period where no mass participation events can take place. Despite having not delivered an event since October 2019, Run 4 Wales continues to incur fixed operational costs and irrecoverable delivery event costs, as we continue to plan for events in an uncertain period.

Your support and understanding mean we can protect the future of Run 4 Wales, our wider events portfolio and the staff, local suppliers, contractors, and social causes we support.

Run 4 Wales is a not-for-profit social enterprise; with any financial surpluses used to support a number of grassroots athletics and community projects through the R4W Charitable Foundation.


I want to take up the virtual race option, how does it work?

Details on transferring to the virtual race are outlined here. You will receive further information on how to take part once you have signed up, in your confirmation email.

Please note that by transferring to the virtual race, your entry in the rescheduled event will be cancelled and this cannot be undone. If you would like to take up this option you must complete your transfer by Friday 27 November 2020.

You must run the entire half marathon distance in one go, and upload supporting evidence (such as a screenshot from a GPS activity or smart watch) of your participation to our online portal before the participation deadline (all details and instructions will be outlined in your confirmation email). There will be no time limit on completing the virtual race, so you can walk some or all of the distance if you’d prefer.


Will other scheduled Run 4 Wales events still go ahead?

In 2021 Run 4 Wales aims to deliver a number of smaller events within its portfolio, building up to the much-anticipated return of the Cardiff Half Marathon in the autumn. The smaller size of these events mean it will be possible to deliver them with additional hygiene and social distancing measures in place earlier in the year. These events include the ABP Newport Wales Marathon & 10K (18 April), Brecon Carreg Cardiff Bay Run (23 May), Porthcawl 10K (4 July) and Barry Island 10K (1 August).


What happens to any additional purchases I made with my race entry?

If you purchased any race merchandise, including clothing and iTab medal inserts, these will be transferred to the re-scheduled event automatically.


What date will be included on finishers items for the rescheduled event on Sunday 3 October 2021?

Although this is the rescheduled date for the 2020 edition of the Cardiff Half Marathon, we will be including the year ‘2021’ on finishers items (medals, t-shirts, race numbers).  


What date will be included on finishers items for the virtual event in October 2021?

Although this virtual event is linked to the 2020 edition of the Cardiff Half Marathon, we will be including the year ‘2021’ on finishers items (medals, t-shirts, race numbers).  


If you cannot find a response to your question in our FAQs, please contact us by email but be aware that it will take us a little longer than usual to respond. We will get back to you as soon as we can and thank you for understanding and patience in these difficult circumstances: [email protected]