Below, you can find answers to a number of Frequently Asked Questions relating to the available options and postponement. The options available to entrants, and instructions for proceeding with them (depending on the type of entry you have) can be seen here.
The Run 4 Wales office remains closed because of the Coronavirus lockdown and a reduced staff team are working hard to respond to queries from home.
Please read the FAQs carefully before getting in touch as we have tried to set out responses to as many topics we can foresee arising as possible.
How do I secure my entry in the re-scheduled event on Sunday 27 March 2022?
You do not need to do anything; your entry has been automatically transferred. We will keep you updated as the event draws closer with all the important event day instructions and information.
in the Festival of Running (Family Fun Run and Toddler Dash) also be
Yes, and you don’t need to do anything. They have been automatically transferred to Saturday 26 March 2022.
How do I swap my entry for a credit note for use against a future R4W event purchase?
If you cannot attend the re-scheduled event, you can claim the amount you paid for your entry as a credit note, redeemable against any future Run 4 Wales event purchase. If the event you register for in future costs less than your Cardiff Half Marathon entry, you will retain the additional un-used value for another future purchase on a digital voucher. Instructions on taking up this option can be seen here. This option is only available until 16 August 2021, so please request it as soon as possible.
You cannot claim a credit note if you registered via an Official Charity, Corporate Package, Official Sponsor, SuperHalfs Series Pass or SuperHalfs Series Charity.
How do I
transfer my entry to another runner if I am unable to attend the re-scheduled
This will be conducted through our online entry system, ACTIVE. We will waive the usual £5.80 transfer fee. ACTIVE allows you to generate a transfer link that you can share with another runner without sharing any personal or payment information. The new runner will register for the race, paying full price for their entry. Once the registration is complete you will receive a refund. Please note that for insurance and medical reasons, all transfers must be conducted officially through ACTIVE. Instructions on how to transfer can be found here. This option will be available until August 2022.
Can I have a
refund on my race entry instead?
Sadly, we are not in a position to offer refunds, however we are offering a number of reasonable alternative options to runners, including the option to claim the value of your race entry on a credit note, redeemable against the cost of registration for any future Run 4 Wales event. All options have been outlined here.
We hope that these options will suit the vast majority of runners who will understand our position given current circumstances. Our terms and conditions clearly state that runners will not be entitled to a refund if an event is postponed because of ‘a circumstance beyond the reasonable control of the organisers’ and it is with regret that we have to uphold this condition despite making efforts to protect our runners with an event disruption/cancellation insurance policy (which does not cover the impact of Coronavirus).
The Welsh Government’s 21-day review cycle means that R4W cannot predict the prevailing restrictions that will be in force this autumn. Because of the scale of the event, a decision needs to be taken now and due to the uncertainty and in agreement with Cardiff City Council circumstances dictate that we must now postpone the 2021 CHM to the spring of 2022.
With the COVID-19 crisis ongoing Run 4 Wales and the wider events industry face a fight for survival following an extended period where no mass participation events can take place. Despite having not delivered an event since October 2019, Run 4 Wales continues to incur fixed operational costs and irrecoverable delivery event costs, as we continue to plan for events in an uncertain period.
Your support and understanding mean we can protect the future of Run 4 Wales, our wider events portfolio and the staff, local suppliers, contractors, and social causes we support.
Run 4 Wales is a not-for-profit social enterprise;
with any financial surpluses used to support a number of grassroots athletics
and community projects through the R4W Charitable Foundation.
Similar events are due to take place in England, why can this race not go ahead?
Health is devolved in Wales, with Coronavirus restrictions set by the Welsh Government rather than the UK Government – who set rules for England.
The Welsh Government review restrictions in Wales every 21 days, before making incremental changes so at present it is not possible to predict the prevailing restrictions that will be in force this autumn. Because of the scale of the event, a decision needs to be taken now and due to the uncertainty and in agreement with Cardiff City Council circumstances dictate that we must now postpone the 2021 CHM to the spring of 2022.
I want to take up the virtual race option, how does it work?
Details on transferring to the virtual race are outlined in the postponement options we have shared with all runners. You will receive further information on how to take part once you have signed up, in your confirmation email.
You must run the entire half marathon distance in
one go, and upload supporting evidence of your participation to our online
portal before the participation deadline (all details and instructions will be
outlined in your confirmation email). There will be no time limit on completing
the virtual race, so you can walk some or all of the distance if you’d prefer.
Will other scheduled Run 4 Wales events still go ahead?
Due to their smaller size, we are confident that we will be able to deliver the smaller events in our portfolio scheduled for autumn 2021 (including the Cardiff Bay Run and Newport Wales Marathon on 24 October). The Cardiff Bay Run had been scheduled for May 2021 but was pushed back to the autumn. A new autumn date for this race will be confirmed in the coming weeks. These events will be delivered within Welsh Government guidelines with additional hygiene and social distancing measures in place.
What happens to any additional purchases I made with my race entry?
If you purchased any race merchandise, including clothing and iTab medal inserts, these will be transferred to the re-scheduled event automatically.
What date will be included on finishers items for the rescheduled event on Sunday 27 March 2022?
Although this is the rescheduled date for the 18th edition of the Cardiff Half Marathon, originally scheduled for 2020, then 2021, we will be including the year ‘2022’ on finishers items (medals, t-shirts, race numbers).
What date will be included on finishers items for the virtual event in October 2021?
Although this virtual event is linked to the 2020
edition of the Cardiff Half Marathon, we will be including the year ‘2021’ on
finishers items (medals, t-shirts, race numbers).
If you cannot find a response to your question in our FAQs, please contact us by email but be aware that it will take us a little longer than usual to respond. We will get back to you as soon as we can and thank you for understanding and patience in these difficult circumstances: [email protected]